While using the service of My True Store you are deemed to have accepted the terms and conditions listed below:-

All products/services and information displayed on My True Store constitutes an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. My True Store reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order & to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of My True Store prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of My True Store you agree to be bound by the Terms and Conditions. Using of the My True Store Ecommerce website or its Mobile applicationis in general termed as ‘Site’, in the following points of the Terms & Conditions.

Account and Registration Obligations:-

"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. My True Store shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. I fMy True Storehas reason to believe that there is likely to be a breach of security or misuse of the My True Store Site, we may require you to change your password or we may suspend your account without any liability to My True Store.

You also agree to:

Provide true, accurate, current and complete information about yourself in My True Store registration form (such information being the "Registration Data")

Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if My True Store has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement,My True Store has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Delivery Information:-

Even though My True Store shall try to meet the date and time of delivery schedule, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from My True Store. Every order is delivered as per specifications of the product mentioned online. We shall take due caution at the time of delivery to deliver the product to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation. Even though My True Store  shall try to deliver the products as per the details/specifications given on the order form by the user, it reserves (in its absolute discretion) a right to deliver a similar/alternate product for reasons beyond its control and any such action shall not be deemed as bad-delivery.

Customs & local taxes:-

All prices of the products listed are inclusive of the GST and exclusive of the Shipping charges. The shipping charges vary as per the zipcode updated as well as the quantities updated of the said product (higher the quantity, lesser the shipping charges). At the time of ‘Check out’, the buyer will be able to view the Price as well as Shipping charges. If the purchase enquiry is from any country other than India, additional charges in terms of applicable taxes and shipment charges becomes payable by such buyer.

Pricing Information:-

While My True Store strives to provide accurate product and pricing information, pricing or typographical errors may occur. My True Store cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, My True Store  shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, My True Store may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and My True Store will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. If you want to cancel such order (due to the wrong pricing by My True Store) after we have processed the payment, the said amount will be reversed back to your Credit, Debit Card & Net Banking account.

We strive to provide you with the best prices. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.


Credit, Debit Card & Net Banking Details:-

You agree, understand and confirm that the Credit, Debit Card & Net Banking details provided by you for availing of services on My True Store will be correct and accurate and you shall not use the Credit, Debit Card & Net Banking which is not lawfully owned by you, i.e. in a Credit, Debit Card & Net Banking transaction, you must use your own Credit, Debit Card & Net Banking. You further agree and undertake to provide the correct and valid Credit, Debit Card & Net Banking details when making payment on My True Store . Your Credit, Debit Card & Net Banking information never reaches My True Store, we just get pass, hold or send failed message from our payment gateways. The said information will not be utilized and shared by our payment gateways or My True Store with any of the third parties unless required for fraud verifications or by law, regulation or court order. My True Store will not be liable for any Credit, Debit Card & Net Banking fraud. The liability for use of a Credit, Debit Card & Net Banking fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Warranties:-

The products/services provided on this site are without warranties of any kind either expressed or implied and My True Store disclaims all or any of them to the fullest extent. My True Store does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.

Fraudulent /Declined Transactions:-

My True Store reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. My True Store reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications:-

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You Agree and Confirm:-

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by My True Store  for re-delivery shall be claimed from you.

That you will use the services provided by My True Store, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. My True Store reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), My True Store has the right in its sole discretion to reject the registration without prior intimation whatsoever.

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Site for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person's use or enjoyment of the Site.

Breaching any applicable laws.

Interfering or disrupting networks or websites connected to the Site.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Modification of Terms & Conditions of Service:-

My True Store may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on My True Store. You should regularly review the Terms & Conditions on My True Store. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Governing Law and Jurisdiction:-

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Nagpur shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by My True Store and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Nagpur. The High Court Justice at Nagpur alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions:-

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to My True Store on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain My True Store property. Such disclosure, submission or offer of any Comments shall constitute an assignment to My True Store of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, My True Store owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. My True Store will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. My True Store is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

My True Store does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant My True Store the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify My True Store and its affiliates for all claims resulting from any Comments you submit. My True Store and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark:-

My True Store and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of My True Store or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to My True Store or third party suppliers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of My True Store. You cannot modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related products & services and My True Store slogans are the trademarks or service marks of My True Store. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of My True Store or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by My True Store, one of its affiliates or by third parties who have licensed their materials to My True Store  and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of My True Store and is also protected by Indian and international copyright laws.


Objectionable Material:-

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, My True Store and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity:-

You agree to defend, indemnify and hold harmless My True Store, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to My True Store or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination:-

This User Agreement is effective unless and until terminated by either you or My True Store. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. My True Store may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to My True Store. Upon any termination of the User Agreement by either you or My True Store, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. My True Store  right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers:-

The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site.

The Site provides content from other Internet sites or resources and while My True Store tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. My True Store will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, My True Store or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of My True Store to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. My True Store, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently,  My True Store assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

Site Security:-

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. My True Store will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from My True Store on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

Entire Agreement:-

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and My True Store with respect to the My True Store sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and My True Store with respect to the My True Store sites/services. My True Store failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Shipping & Handling:-

Every care is taken for packing so that the item reaches buyer in safe condition. All Products are shipped within 2-3 working days after realization of payment. We will ship the Products through professional courier service providers. Please give correct Address with Correct PIN Code and a Prominent Land Mark. Include your Mobile Number in your address.

It is responsibility of buyer to ensure that the packet received by them is not in tampered condition. Do not accept packet if the pack is not sealed. for any doubts open packet in front of courier person and return the pack if the item is found to be broken or damaged. Please do complain immediately about the damaged item/lost item as soon as parcel is received/accepted to customer support team.

Delivery Policies:-

Most of time we deliver the merchandise within 5-7 business daysWe ensure that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. On dispatch, we will send you a mail for confirmation.

Cancellation Policy:-

Cancellation by Customers - Customer has an option to cancel the product with in 24 hrs of product order.

Cancellation by My True Store -Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Return and Refund Policy:-

Once an order is placed (once the payment towards a particular product is done), we do not have an option where the customer can return the product or claim a refund on the grounds of not being in need of the product anymore Or not liking / not interested in the product anymore, notwithstanding the status of the order - whether the dispatch process is initiated or not / ‘Out for Delivery’ / ‘Already dispatched’.

Return / Refund due to Damage or wrong product delivered : The Packing Team at My True Store follows industrial standards for packaging every product as per its dimensions. The team also takes extra care to ensure that you will receive the merchandise safely & without any damage by shipping the merchandise through Private Logistics Company. However, due to any unavoidable reasons (considering the fact that shipment is done from one Sate to another, with multiple stop-overs and loading & un-loading is done at various check-points), if a product is damaged in a manner that defeats its usability or functionality (for example broken into pieces or chipped off), you will be entitled to place a claim with the Customer Care for a return/replacement. You can call Customer Care and share the pictures of the spot-in- concern. This is reviewed by our Quality Team which makes the decision either to Refund or accept Return of the product for providing a Replacement. It could be possible due to the reasons mentioned above for the product to have some minor flaws like small scratches or separation of nut & bolt etc. In such cases, considering the nature of the product and the stated reasons, we anticipate the customers to fix such minor flaws with their internal resources.

If the delivered item package is different what customer  have ordered.( by seller or vendor mistake you have received the wrong product) In such case, the buyer can call up the customer care and report the wrong product deliverd and eligible for refund or replacement of same material. 

If the delivered item package has missing parts or accessories (only if these parts/accessories are mentioned in the Product Description to be part of the product package). In which case, the buyer can call up the customer care and report the missing parts/accessories, instead of claiming for refund or replacement. The necessary action will be initiated from My True Store to deliver the same.

In case of refund (in instances as such mentioned above) we process refund after receiving the material  & confirmation from seller or Manufactures that return material is of same or good condition returned by you. If you have paid for the order using Bank Account/Credit card/Debit card, then the refunded amount gets credited (reversed) to your Bank Account through the Debit Card or Credit Card details provided by you at the time of making the payment, within 7 days of return. If you have paid for the order using Cash on Delivery option (in a special case), then you will be required to provide the NEFT bank details for transfer to your bank account within 7 days of return.

If the item is an Electronic Product within warranty period and if there is any problem w.r.t its functionality, My True Store arranges for the pick-up of the product, will do Quality Check and fix the functionality-related problem (replace the motor of the product, if required) and deliver it back to the customer. However, the to-and-fro transportation charges in this case will be levied on the customer.

We also expect from customers and instruct them to keep the product in its original form/condition of packaging, tags, bills and retain all the spare parts/attachments etc. which was part of the package received at the time of delivery. This is essential to evaluate if the customer is entitled to get refund or replacement, as the case may be. It is also expected from the customers to inform My True Store of any such damage within 24 hours of receiving the delivery of the order. Refund/Replacement claims cannot be processed if this information is conveyed to My True Store beyond a period of 24 hours of receiving the delivery of the order.

If the customer places a claim with the Customer Care that the delivered product is not functioning in the effect that the usage of the product is defeated, My True Store could arrange for the product to be picked up from the customer by its logistics service provider and check for the functioning of the product in its Quality-Check Lab. If there is really an issue with its functionality, My True Store will arrange for the replacement of the product with no additional costs levied on the customer. However, if there is no issue with the functionality of the product as claimed by the customer, My True Store will ship the product back to the customer by charging the shipping charges applicable for both way-transportation i.e to-and-fro charges. We will provide the separate payment-link to the customer for paying this additional shipping charges.

By placing an Order either through our Ecommerce website or through Mobile Application, the buyer/user is deemed to have read, understood and given consent to abide by the Terms & Conditions mentioned as above.